FAQS
Frequently Asked Questions (FAQs)
Ordering & Payment
Q: Do you offer gift wrapping?
A: Yes! We offer complimentary gift wrapping with a handwritten note for all special occasions. Simply select the "Gift Option" at checkout.
Q: Can I modify or cancel my order after it's placed?
A: We process orders quickly to ensure fast shipping. Please contact us within 1 hour of placing your order to make any changes or request a cancellation. After that, we cannot guarantee modifications.
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Shipping
Q: How long does shipping take?
A: Standard shipping typically takes 3-7 business days within the US. Express shipping (2-3 business days) and overnight options are available at checkout.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International delivery takes 7-14 business days. Please note that customs fees, duties, and taxes are the responsibility of the customer.
Q: My package says "delivered" but I haven't received it.
A: Please check with neighbors or around your delivery area first. If you still can't locate it, contact us within 48 hours and we'll do our best to help resolve the issue with the carrier.
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Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn, unwashed, with all original tags attached. Sale items and accessories (jewelry, hats, bags) are final sale.
Q: How do I start a return or exchange?
A: Visit our Returns Portal at [website link] or email us at adoreanew@oneservice.online with your order number and reason for return. We'll provide a prepaid shipping label.
Q: Do you offer free returns?
A: We offer free exchanges on all US orders. For returns, a $9.99 shipping fee will be deducted from your refund. International returns are at the customer's expense.
Q: When will I get my refund?
A: Once we receive and inspect your return, we'll process your refund within 3-5 business days. It may take an additional 3-5 business days for the funds to appear in your account, depending on your bank.
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Sizing & Fit
Q: How do I find my size?
A: Each product page includes a detailed size guide and measurements. If you're between sizes, we recommend sizing up for a more relaxed fit or sizing down for a fitted look.
Q: The item I want is out of stock. Will you restock it?
A: Many of our pieces are limited edition. Sign up for the "Notify Me When Available" alert on the product page, and we'll email you if it comes back in stock.
Q: Your clothes look so white and bright! How do I care for them?
A: We recommend washing whites in cold water with a gentle detergent. Avoid bleach. Hang dry or tumble dry low to maintain brightness and shape.
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About Adoreanew
Q: Where are you located?
A: We are an online boutique based in Los Angeles, California. While we don't have a physical storefront, we pop up at local markets!
Q: How can I contact customer service?
A: The best way to reach us is by email at adoreanew@oneservice.online. We typically respond within 24 hours, Monday through Friday. You can also DM us on Instagram!
Q: Do you offer styling advice?
A: Absolutely! We love helping our customers build their dream wardrobe. Email us or DM us on Instagram with what you're looking for, and we'll send personalized recommendations.
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Have another question?
We're here to help! Email us at adoreanew@oneservice.online
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