Return Policy
You may return items within 30days of delivery for a refund to your original payment method.
To be eligible for a return, items must be:
· Unworn and unwashed
· With all original tags attached
· In their original packaging
· Free of any odors (perfume, smoke, etc.)
Please Note:
· Shipping costs are non-refundable
· A $9.99 return shipping fee will be deducted from your refund
· Original shipping charges paid at checkout are not refunded
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Exchanges
We offer FREE exchanges on all US orders!
Love the style but need a different size? Let us know within 14 days of delivery and we'll send out the correct size at no additional shipping cost to you.
Simply email us at adoreanew@oneservice.online with:
· Your order number
· The item(s) you'd like to exchange
· The desired size
We'll place the new size on hold for you and provide a prepaid return label.
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Final Sale Items
The following items are final sale and cannot be returned or exchanged:
· Sale and clearance items (marked 30% off or more)
· Jewelry and accessories
· Hats
· Swimwear and lingerie (for hygiene reasons)
· Gift cards
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How to Start a Return or Exchange
Option 1: Online Returns Portal
Visit our Returns Portal at www.adorenew.com/returns
· Enter your order number and email
· Select the items you wish to return/exchange
· Print your prepaid shipping label
Option 2: Email Us
Send us an email at adoreanew@oneservice.online with:
· Your order number
· The item(s) you'd like to return/exchange
· The reason for your return
We'll respond within 24 hours with a prepaid shipping label and instructions.
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Refund Timeline
Once we receive your return:
1. Inspection: We'll inspect your items within 2-3 business days
2. Processing: Approved refunds are processed within 3-5 business days
3. Banking: Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution
You will receive an email confirmation once your refund has been processed.
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Damaged or Incorrect Items
We're so sorry if you received a damaged item or the wrong product! Please contact us within 48 hours of delivery at adoreanew@oneservice.online with:
· Your order number
· Photos of the damaged/incorrect item
· A brief description of the issue
We'll make it right immediately with a full refund or replacement, including shipping costs.
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International Returns
For international customers, please note:
· Return shipping costs are the customer's responsibility
· We recommend using a tracked shipping service, as we cannot be responsible for lost returns
· Customs fees, duties, and taxes are non-refundable
· Refunds will be processed in USD and may be subject to currency exchange rates
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Helpful Tips
· Try on your items in a clean, makeup-free environment
· Keep tags attached until you're sure you love the piece
· Review our sizing guide before ordering to find your perfect fit
· Email us at adoreanew@oneservice.online with any questions—we're happy to help!
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Still have questions?
We're here for you!
Email: adoreanew@oneservice.online
We reserve the right to refuse returns that do not meet the above requirements. We appreciate your understanding.
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Last updated: January 2026