Shipping Policy

We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully to understand how we process and deliver your orders.

If you have any questions, please contact us at adoreanew@oneservice.online

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1. Processing Time

We know you're excited to receive your new pieces!

· Order Processing: All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays)
· Processing Time: Orders placed after 2:00 PM EST will begin processing the next business day
· Order Confirmation: You will receive an email confirmation with your order details immediately after placing your order
· Shipping Confirmation: Once your order ships, you will receive another email with tracking information

Please Note: During sales, new arrivals, and holiday seasons, processing may take up to 3-4 business days. We appreciate your patience!

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2. Shipping Rates & Delivery Times

We offer several shipping options to meet your needs. All delivery times are estimates and begin once your order has shipped, not from the order date.

Shipping Method Delivery Time Cost
Standard Shipping 3-7 Business Days $9.99 (Free on orders over $100)
Express Shipping 2-3 Business Days $13.99

*Overnight Shipping: Orders must be placed by 12:00 PM EST for next-business-day delivery. Orders placed after this time will ship the following day for delivery the next business day.

Free Standard Shipping is automatically applied at checkout for all US orders over $69.99.

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3. International Shipping

We are so happy to have customers around the world! We offer international shipping to select countries.

Region Delivery Time Cost
Canada 7-12 Business Days $9.99
United Kingdom 7-14 Business Days $9.99
Australia/New Zealand 10-15 Business Days $9.99
Europe 7-14 Business Days $9.99
Rest of World 10-20 Business Days Calculated at checkout

Important Information for International Customers:

· Customs & Duties: International orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in your shipping cost paid at checkout.
· Shipping Carrier: International orders are shipped via USPS First-Class International or DHL Express, depending on your location

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4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package by:

1. Clicking the tracking link in your shipping confirmation email
2. Visiting our website at www.adorenew.com and entering your order number
3. Contacting us at adoreanew@oneservice.online and we'll be happy to help

Please allow 24-48 hours for tracking information to update after your order ships.

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5. Shipping Address

Please double-check your shipping address before completing your order!

We ship to the address provided at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you've entered the wrong address, please contact us immediately at adoreanew@oneservice.online.

· If your order has not yet shipped, we will update the address for you
· If your order has already shipped, we cannot change the delivery address. You will need to contact the carrier directly once tracking is available

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6. Lost, Stolen, or Damaged Packages

Lost Packages:
If your tracking shows "delivered" but you haven't received your package:

1. Check with neighbors or around your delivery area
2. Wait 24 hours, as carriers sometimes mark packages delivered before they arrive
3. Contact us at adoreanew@oneservice.online within 48 hours of the delivery date

We will do our best to help locate your package or file a claim with the carrier.

Damaged Packages:
If your order arrives damaged, please contact us immediately at adoreanew@oneservice.online with:

· Your order number
· Photos of the damaged item(s)
· Photos of the packaging

We will resolve this for you as quickly as possible!

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7. Shipping Delays

While we always strive to meet delivery estimates, occasionally delays may occur due to:

· Extreme weather conditions
· Carrier service disruptions
· High volume during holiday seasons
· Customs processing (for international orders)

If your order is significantly delayed, please reach out to us at adoreanew@oneservice.online and we'll do everything we can to help.

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8. P.O. Boxes & APO/FPO Addresses

· P.O. Boxes: We ship to P.O. boxes via USPS Standard Shipping only (Express and Overnight options require a physical address)
· APO/FPO/DPO Address

es: We proudly ship to military addresses! Delivery times may be longer than standard estimates

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9. Holiday Shipping

During peak holiday seasons (November-December), please allow extra time for processing and delivery. We recommend placing orders early to ensure arrival by December 24th.

Holiday Shipping Deadlines for Christmas Delivery:

· Standard Shipping: Order by December 10th
· Express Shipping: Order by December 15th
· Priority Shipping: Order by December 18th
· Overnight Shipping: Order by December 20th (by 12:00 PM EST)

These are estimates and not guaranteed. We always recommend shopping early!

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10. Order Changes & Cancellations

We process orders quickly to get them to you fast! To request a change or cancellation:

· Email us immediately at adoreanew@oneservice.online
· Include your order number in the subject line

If your order has not yet been processed, we will do our best to accommodate your request. Once an order has been shipped, we cannot make changes.

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11. Contact Us

Still have questions about shipping? We're here to help!

Email: adoreanew@oneservice.online
Response Time: Within 24 hours, Monday through Friday